FAQ

FAQ - Frequently Asked Question

Q: Where are you located?

We are located in Venice, CA.

Q: Do you have a physical storefront?

Yes! We have the Flagship Store [Cookman Venice] at Abbot Kinney Blvd. Venice, CA.

ADDRESS: 1225 Abbot Kinney Blvd., Ste C. Venice, CA 90291 / TEL: (310) 452-5300

Q: When do you ship my order?

All orders will be shipped within 4 next business days from the purchase date.

Q: Where is my order?

You will receive an email from us with a tracking number once your order has been shipped.

Q: What is your return policy?

We offer a 14 days return policy on all our products. You will be responsible for the return shipping cost. If item(s) is defective, please contact cookmanusa@westsideproject.com.

Q: Can I exchange/return my online order at the flagship store?

No. We are sorry but all online orders need to be processed at the shipping center. Please contact cookmanusa@westsideproject.com if you need any exchange/return assistance.

Q: Sales Tax?

All orders within California will incur the current California sales tax.