FAQ - Frequently Asked Question
Q: Where are you located?
We are located in Venice, CA.
Q: Do you have a physical storefront?
Yes! We have the Flagship Store [Cookman Venice] at Abbot Kinney Blvd. Venice, CA.
ADDRESS: 1225 Abbot Kinney Blvd., Ste C. Venice, CA 90291 / TEL: (310) 452-5300
Q: When do you ship my order?
All orders will be shipped within 4 next business days from the purchase date.
Q: Where is my order?
You will receive an email from us with a tracking number once your order has been shipped.
Q: What is your return policy?
We offer a 14 days return policy on all our products. You will be responsible for the return shipping cost. If item(s) is defective, please contact firstname.lastname@example.org.
Q: Can I exchange/return my online order at the flagship store?
No. We are sorry but all online orders need to be processed at the shipping center. Please contact email@example.com if you need any exchange/return assistance.
Q: Sales Tax?
All orders within California will incur the current California sales tax.