Returns & Exchange
Thank you for shopping with Cookman!
For any reason, if you are not happy with your purchase, you can exchange or return most items for a refund (excluding original shipping charges) within 14 days of the date of receipt.
Please let us know if you'd like to:
ALL SALES ARE FINAL FOR INTERNATIONAL ORDERS.
【Exchange】- You'll receive a free return label
1. Place a new order for your replacement on our website.
2. The new items don't have to match your original items.
3. Email us your new order number along with the item you want to return.
4. You'll receive a free return shipping label.
5. Once we receive your return in the required condition (see notes below), we'll refund your original payment for the returned item(s).
6. Your replacement order will be on its way.
【Return for a refund】- Customer will pay for return shipping
1. We’ll send you a prepaid return label.
2. The cost of the label will be deducted from your refund.
3. Include your original packing list inside the package.
(A note with your order number can be used as an alternative)
4. The refund will be issued after we receive your return in the required condition (see notes below).
Important Notes:
* All returned items (for both refunds and exchanges) must be unused, unwashed, and in their original condition.
* All original tags and packaging must be included.
* Items that don’t meet these conditions cannot be accepted.
* Use the same email address as your original order to help expedite your exchange.
Feel free to contact us with any questions. We're happy to help!
Best regards,
Cookman USA Customer Support Team